very good and tuned to the business – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Incredible. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 5/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I have been a client for over 15 years and until recently felt that I received a very personal service. However this ‘personal service’ seemed to dissipate as the company grew. Having only ever dealt with Jonathan and John, and finding them very approachable and helpful, I now don’t know who is dealing with my accounts. I have had more ‘grumbles’ over the last couple of years than in the preceding 10+ I’m the first to admit that my accounts/VAT leave me flummoxed. I’m still a client who wants to post a bag full of receipts. I do think there should be room for us ‘dinosaurs’ who have limited skills in this area, and very little interest. Having recommended you regularly I now don’t feel I can. – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 1/10 – How likely is it that you would recommend us to a friend or colleague?

Efficient in terms of technology. Friendly. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

There's been some understandable hit on comms given the lockdown and work from home, but overall still the same great service – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

I have always received excellent communication and support from the team. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Perfect. Can't fault one bit – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Extremely pleased working with you. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 8/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

Particularly given the challenges of the lockdown - ie furlough etc - your service has been excellent. Good luck and stay safe. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very professional which provides assurance. Also very responsive when I've had a query. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

I’ve been a client for a couple of years and I always enjoy working with the team because it’s easy, straightforward and you guys know exactly what I need. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Good. Reliable. Trustworthy. Understanding - and understandable. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

Outstanding service and great people to deal with. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very good – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Very good – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent as always. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Jonathan Ford & Co are the best of the best. I work Alison, Alex and John who are all fantastic! They very quickly got to understand my business have gone above and beyond to get things on track for me. I hope that you and the entire firm are proud of yourselves and the work you do. If you're looking for an Accountant, it's very much worth going with Jonathan Ford & Co! – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Great – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

You have been really supportive and always ready to answer queries that we have, however big or small. As a new business this has been great. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

Efficient and nimble to the current situation (COVID-19) – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very efficient – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

In these uncertain times it’s been nice that we get the information needed And on time so we have peace of mind – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Top of the league - as usual – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Overall very good. Friendly communication and excellent, straightforward advice. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Faultless. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Great – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

10/10 – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

We had a bew person this year, so things were not as clear as in previous years initially. Once certain points were clarified, then things proceeded more smoothy – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Overall you have been really helpful when we have had queries. Jonathan has been willing to answer these and try and explain simply what is required – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

Phil is really helpful. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Fast and efficient – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

It’s been a tough start going self employed at this time so hard to tell as only just starting to communicate All seems good so far – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Good. Not cheap, but worth it. A useful and meticulous service is always provided. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

During these difficult times Jonathon Ford & Co have been extremely helpful and the communication has been excellent throughout. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Always very helpful and respond quickly when I ask a question. Thanks very much – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Satisfactory – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent service again this year with prompt responses to any queries I may have and plenty of communication detailing any relevant changes from HMRC especially during the current pandemic. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?