Over the years I h ave been very impressed with Ford's service and attention to our accounts. This last year has slipped a bit. But we got there in the end and I am happy that my tax returns have been completed correctly and on time. – How would you describe our performance overall?

• 6/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?