Jonathan Ford & Co reviews and feedback - independently hosted by CustomerSure

I feel it’s been slightly unorganised over the past year with poor communication. I had to chase up about my accounts being done. Even though the cost for services hasn’t gone up I still think they are quite high especially for someone who’s income is under tax threshold. – How would you describe our performance overall?

4/10 – How satisfied are you with our service?
2/10 – How likely is it that you would recommend us to a friend or colleague?

Claire Hackett – 27 Dec 22

I was troubled by the fact that my tax return figures went to your email trash and stayed there unnoticed for about a month until I followed up on progress. This has delayed things and means that I am not aware of my tax situation at the close of the calendar year; something I was keen to have sorted. – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
7/10 – How likely is it that you would recommend us to a friend or colleague?

Andrew Dineley – 27 Dec 22

Generally excellent service and knowledge of tax affairs. I know my affairs are in safe hands. – How would you describe our performance overall?

7/10 – How satisfied are you with our service?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Chris – 08 Dec 22

10/10 – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dave McMillan – 07 Dec 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Glyn – 02 Dec 22

Terrible! – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mark Featherstone-Witty – 30 Nov 22

Very easy to deal with, minimum of fuss with forms etc, easy sign online service. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ralph Kilshaw – 29 Nov 22

Above and beyond.. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

David Chadwick – 28 Nov 22

Feel you are to busy to deal with one man companies. Still not sure why I was charged an extra £300+vat last year to change from partnership to sole trader but I’ve had to sort it out with HMRC – How would you describe our performance overall?

5/10 – How satisfied are you with our service?
1/10 – How likely is it that you would recommend us to a friend or colleague?

Phil Stott – 28 Nov 22

6/10 – How satisfied are you with our service?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Maggie Yates – 24 Nov 22

Great. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

James Nunn – 21 Nov 22

Very easy to deal with – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mike Hedges – 27 Sep 22

Perfect – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ste Jennings – 22 Sep 22

9/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mark Doran – 15 Sep 22

Will always answer questions I ask. – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
7/10 – How likely is it that you would recommend us to a friend or colleague?

Julie Belton – 12 Sep 22

JF Accountants deliver a great service at a reasonable price. Advice is always clear. The work done is faultless. Perfect for a micro firm such as ours. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Garry Haywood – 08 Sep 22

As expected – How would you describe our performance overall?

9/10 – How satisfied are you with our service?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Phil Stott – 28 Aug 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jonathan Brown – 27 Aug 22

Ok – How would you describe our performance overall?

3/10 – How satisfied are you with our service?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Nina Mynk – 27 Aug 22

9/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Miriam Rowe – 23 Aug 22

Always easy to deal with. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Andrew W – 11 Aug 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Susanne – 07 Jul 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Helen Paver – 27 May 22

2/10 – How satisfied are you with our service?
3/10 – How likely is it that you would recommend us to a friend or colleague?

Anthony Bennett – 24 May 22

Hi Anthony,
Thank you for taking the time to provide this feedback. I believe, however, this review to be a little unfair. Anne processed the fortnightly payroll on the Tuesday as she had booked the rest of the week off. Later on Tuesday evening you advised of an overtime payment to be included. Under normal circumstances, Anne would have amended the payroll on Wednesday. Since Anne was on holiday, I subsequently manually calculated an additional amount to pay the member of staff, which I advised to you on Thursday afternoon ahead of the Friday pay date. This extra work was provided to you without charge. A lot of accountants and payroll bureau would simply have charged for the amendment or insisted they will only process it on the next pay run.

John Mansley – 25 May 22

Professional – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Barrie Williams – 21 May 22

V Good – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Paul Coker – 17 May 22

Always deliver a professional service, turnaround times are excellent and my contacts are very easy to reach. Very happy customer. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Suzie Lloyd – 02 Apr 22

Excellent – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Phillip Ramsey – 14 Mar 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Susanne – 03 Mar 22

Very professional and thorough – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Sally Greenhurst – 25 Feb 22

Since the departure of Phil Leary I need to have more contact. Ther is a discrepancy with your published monthly accounts and our Xero accounts that needs to be clarified. – How would you describe our performance overall?

4/10 – How satisfied are you with our service?
4/10 – How likely is it that you would recommend us to a friend or colleague?

Ian Mawhinney – 01 Feb 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Glyn – 31 Jan 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

James Goodchild – 30 Jan 22

I'm scoring based on current performance which is not what it was. My tax return was posted two weeks ago. Nothing back yet. I had to chase confirmation of receipt. Today I have had to then confirm details of rent and pension I'd already sent. And then advise as to what the daily rent allowance might be. This is all with the underlying concern that there is going to be an expectation going forward of me to manually upload hundreds of receipts myself (which would be from my perspective pretty much half the job I'm paying for). So not overjoyed tbh. – How would you describe our performance overall?

3/10 – How satisfied are you with our service?
2/10 – How likely is it that you would recommend us to a friend or colleague?

John Piper – 28 Jan 22

Generally prompt responses to queries. Explanations in easy to understand manner. – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Julie Belton – 28 Jan 22

Excellent but hard to get hold of – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Phil Stott – 28 Jan 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Flora Maudsley-Barton – 27 Jan 22

Very efficient and straightforward – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Nick Johnson – 27 Jan 22

Excellent – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Sharon Roberts – 25 Jan 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Miriam Rowe – 23 Jan 22

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Matt Hurst – 22 Jan 22

Warm, friendly, accessible and trusted, that’s how I see Jonathan Ford. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mark Wilson – 13 Jan 22

First class, kept me informed of how things were progressing. – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Patricia Allan – 18 Dec 21

Quick and responsive - thank you! – How would you describe our performance overall?

9/10 – How satisfied are you with our service?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Dr M Chidiac – 25 Nov 21

Excellent people to do deal with, fast response from my client manager – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jon Brown – 24 Nov 21

my previous contact Sarah was always contactable and happy to help. Basically I pay 45pcm and apart from a few ongoing enquiries throughout the year all JF do for me is my tax return. So to make numerous attempts to contact somebody since Sarah left and not receive any call backs has been very frustrating. I am ready to submit my tax return and have a few questions and lo and behold nobody picks up the phone – How would you describe our performance overall?

4/10 – How satisfied are you with our service?
4/10 – How likely is it that you would recommend us to a friend or colleague?

Matt Parry – 23 Nov 21

As ALWAYS 10/10 – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dave McMillan – 07 Nov 21

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Glyn – 03 Nov 21

10/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Emma – 03 Nov 21

Very helpful and friendly. Happy to explain complex tax issues in easy to understand language. – How would you describe our performance overall?

9/10 – How satisfied are you with our service?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Julie Belton – 01 Nov 21

Jonathan Ford & Co Reviews

Based on 932 reviews and 929 ratings our customers rate us 9.5/10.

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