Hi Anthony,
Thank you for taking the time to provide this feedback. I believe, however, this review to be a little unfair. Anne processed the fortnightly payroll on the Tuesday as she had booked the rest of the week off. Later on Tuesday evening you advised of an overtime payment to be included. Under normal circumstances, Anne would have amended the payroll on Wednesday. Since Anne was on holiday, I subsequently manually calculated an additional amount to pay the member of staff, which I advised to you on Thursday afternoon ahead of the Friday pay date. This extra work was provided to you without charge. A lot of accountants and payroll bureau would simply have charged for the amendment or insisted they will only process it on the next pay run.

John Mansley – 25 May 22