My main disappointment with the service is not the quality of work but the process of sending the tax return for review. I would have preferred a short phone call to go through the tax return. I would have been more reassured if we had discussed items and give me an opportunity to raise issues. – How would you describe our performance overall?

• 6/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?