I was troubled by the fact that my tax return figures went to your email trash and stayed there unnoticed for about a month until I followed up on progress. This has delayed things and means that I am not aware of my tax situation at the close of the calendar year; something I was keen to have sorted. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?