I feel it’s been slightly unorganised over the past year with poor communication. I had to chase up about my accounts being done. Even though the cost for services hasn’t gone up I still think they are quite high especially for someone who’s income is under tax threshold. – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 2/10 – How likely is it that you would recommend us to a friend or colleague?