I feel it’s been slightly unorganised over the past year with poor communication. I had to chase up about my accounts being done. Even though the cost for services hasn’t gone up I still think they are quite high especially for someone who’s income is under tax threshold. – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 2/10 – How likely is it that you would recommend us to a friend or colleague?

I was troubled by the fact that my tax return figures went to your email trash and stayed there unnoticed for about a month until I followed up on progress. This has delayed things and means that I am not aware of my tax situation at the close of the calendar year; something I was keen to have sorted. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?

Generally excellent service and knowledge of tax affairs. I know my affairs are in safe hands. – How would you describe our performance overall?

• 7/10 – How satisfied are you with our service?
• 8/10 – How likely is it that you would recommend us to a friend or colleague?

10/10 – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Terrible! – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very easy to deal with, minimum of fuss with forms etc, easy sign online service. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Above and beyond.. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Feel you are to busy to deal with one man companies. Still not sure why I was charged an extra £300+vat last year to change from partnership to sole trader but I’ve had to sort it out with HMRC – How would you describe our performance overall?

• 5/10 – How satisfied are you with our service?
• 1/10 – How likely is it that you would recommend us to a friend or colleague?

• 6/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

Great. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very easy to deal with – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Perfect – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Will always answer questions I ask. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?

JF Accountants deliver a great service at a reasonable price. Advice is always clear. The work done is faultless. Perfect for a micro firm such as ours. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

As expected – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Ok – How would you describe our performance overall?

• 3/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Always easy to deal with. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 2/10 – How satisfied are you with our service?
• 3/10 – How likely is it that you would recommend us to a friend or colleague?

Professional – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

V Good – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Always deliver a professional service, turnaround times are excellent and my contacts are very easy to reach. Very happy customer. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very professional and thorough – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Since the departure of Phil Leary I need to have more contact. Ther is a discrepancy with your published monthly accounts and our Xero accounts that needs to be clarified. – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 4/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I'm scoring based on current performance which is not what it was. My tax return was posted two weeks ago. Nothing back yet. I had to chase confirmation of receipt. Today I have had to then confirm details of rent and pension I'd already sent. And then advise as to what the daily rent allowance might be. This is all with the underlying concern that there is going to be an expectation going forward of me to manually upload hundreds of receipts myself (which would be from my perspective pretty much half the job I'm paying for). So not overjoyed tbh. – How would you describe our performance overall?

• 3/10 – How satisfied are you with our service?
• 2/10 – How likely is it that you would recommend us to a friend or colleague?

Generally prompt responses to queries. Explanations in easy to understand manner. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent but hard to get hold of – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very efficient and straightforward – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Warm, friendly, accessible and trusted, that’s how I see Jonathan Ford. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

First class, kept me informed of how things were progressing. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Quick and responsive - thank you! – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent people to do deal with, fast response from my client manager – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

my previous contact Sarah was always contactable and happy to help. Basically I pay 45pcm and apart from a few ongoing enquiries throughout the year all JF do for me is my tax return. So to make numerous attempts to contact somebody since Sarah left and not receive any call backs has been very frustrating. I am ready to submit my tax return and have a few questions and lo and behold nobody picks up the phone – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 4/10 – How likely is it that you would recommend us to a friend or colleague?

As ALWAYS 10/10 – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very helpful and friendly. Happy to explain complex tax issues in easy to understand language. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?