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Jonathan Ford & Co Reviews

Based on 913 reviews and 910 ratings our customers rate us 9.5/10.

  • 9/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

08/23/2022

Always easy to deal with. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

11/08/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

07/07/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

27/05/2022

  • 2/10 – How satisfied are you with our service?
  • 3/10 – How likely is it that you would recommend us to a friend or colleague?

24/05/2022

Person’s avatar

Hi Anthony,
Thank you for taking the time to provide this feedback. I believe, however, this review to be a little unfair. Anne processed the fortnightly payroll on the Tuesday as she had booked the rest of the week off. Later on Tuesday evening you advised of an overtime payment to be included. Under normal circumstances, Anne would have amended the payroll on Wednesday. Since Anne was on holiday, I subsequently manually calculated an additional amount to pay the member of staff, which I advised to you on Thursday afternoon ahead of the Friday pay date. This extra work was provided to you without charge. A lot of accountants and payroll bureau would simply have charged for the amendment or insisted they will only process it on the next pay run.

John Mansley –

Professional – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

21/05/2022

V Good – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

17/05/2022

Always deliver a professional service, turnaround times are excellent and my contacts are very easy to reach. Very happy customer. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

02/04/2022

Excellent – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

14/03/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

03/03/2022

Very professional and thorough – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

25/02/2022

Since the departure of Phil Leary I need to have more contact. Ther is a discrepancy with your published monthly accounts and our Xero accounts that needs to be clarified. – How would you describe our performance overall?

  • 4/10 – How satisfied are you with our service?
  • 4/10 – How likely is it that you would recommend us to a friend or colleague?

01/02/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

31/01/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

30/01/2022

I'm scoring based on current performance which is not what it was. My tax return was posted two weeks ago. Nothing back yet. I had to chase confirmation of receipt. Today I have had to then confirm details of rent and pension I'd already sent. And then advise as to what the daily rent allowance might be. This is all with the underlying concern that there is going to be an expectation going forward of me to manually upload hundreds of receipts myself (which would be from my perspective pretty much half the job I'm paying for). So not overjoyed tbh. – How would you describe our performance overall?

  • 3/10 – How satisfied are you with our service?
  • 2/10 – How likely is it that you would recommend us to a friend or colleague?

28/01/2022

Generally prompt responses to queries. Explanations in easy to understand manner. – How would you describe our performance overall?

  • 8/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

28/01/2022

Excellent but hard to get hold of – How would you describe our performance overall?

  • 8/10 – How satisfied are you with our service?
  • 5/10 – How likely is it that you would recommend us to a friend or colleague?

28/01/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

27/01/2022

Very efficient and straightforward – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

27/01/2022

Excellent – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

25/01/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

23/01/2022

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

22/01/2022

Warm, friendly, accessible and trusted, that’s how I see Jonathan Ford. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

13/01/2022

First class, kept me informed of how things were progressing. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

18/12/2021

Quick and responsive - thank you! – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

25/11/2021

Excellent people to do deal with, fast response from my client manager – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

24/11/2021

my previous contact Sarah was always contactable and happy to help. Basically I pay 45pcm and apart from a few ongoing enquiries throughout the year all JF do for me is my tax return. So to make numerous attempts to contact somebody since Sarah left and not receive any call backs has been very frustrating. I am ready to submit my tax return and have a few questions and lo and behold nobody picks up the phone – How would you describe our performance overall?

  • 4/10 – How satisfied are you with our service?
  • 4/10 – How likely is it that you would recommend us to a friend or colleague?

23/11/2021

As ALWAYS 10/10 – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

07/11/2021

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

03/11/2021

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

03/11/2021

Very helpful and friendly. Happy to explain complex tax issues in easy to understand language. – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

01/11/2021

very good and tuned to the business – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

28/10/2021

Excellent – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

28/10/2021

Incredible. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

07/10/2021

  • 5/10 – How satisfied are you with our service?
  • 5/10 – How likely is it that you would recommend us to a friend or colleague?

12/06/2021

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

10/06/2021

I have been a client for over 15 years and until recently felt that I received a very personal service. However this ‘personal service’ seemed to dissipate as the company grew. Having only ever dealt with Jonathan and John, and finding them very approachable and helpful, I now don’t know who is dealing with my accounts. I have had more ‘grumbles’ over the last couple of years than in the preceding 10+ I’m the first to admit that my accounts/VAT leave me flummoxed. I’m still a client who wants to post a bag full of receipts. I do think there should be room for us ‘dinosaurs’ who have limited skills in this area, and very little interest. Having recommended you regularly I now don’t feel I can. – How would you describe our performance overall?

  • 4/10 – How satisfied are you with our service?
  • 1/10 – How likely is it that you would recommend us to a friend or colleague?

03/06/2021

Efficient in terms of technology. Friendly. – How would you describe our performance overall?

  • 8/10 – How satisfied are you with our service?
  • 8/10 – How likely is it that you would recommend us to a friend or colleague?

27/05/2021

There's been some understandable hit on comms given the lockdown and work from home, but overall still the same great service – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

03/05/2021

I have always received excellent communication and support from the team. – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

27/04/2021

Excellent – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

15/03/2021

Perfect. Can't fault one bit – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

12/02/2021

Extremely pleased working with you. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

03/02/2021

  • 8/10 – How satisfied are you with our service?
  • 8/10 – How likely is it that you would recommend us to a friend or colleague?

02/02/2021

Particularly given the challenges of the lockdown - ie furlough etc - your service has been excellent. Good luck and stay safe. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

30/01/2021

Very professional which provides assurance. Also very responsive when I've had a query. – How would you describe our performance overall?

  • 8/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

30/01/2021

I’ve been a client for a couple of years and I always enjoy working with the team because it’s easy, straightforward and you guys know exactly what I need. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

10/01/2021

Good. Reliable. Trustworthy. Understanding - and understandable. – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 8/10 – How likely is it that you would recommend us to a friend or colleague?

03/01/2021

Outstanding service and great people to deal with. – How would you describe our performance overall?

  • 10/10 – How satisfied are you with our service?
  • 10/10 – How likely is it that you would recommend us to a friend or colleague?

28/12/2020

Very good – How would you describe our performance overall?

  • 9/10 – How satisfied are you with our service?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

27/12/2020

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