Very positive experience and Statutory Accounts where completed quickly and on time. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I have unfortunately had a rough time with Jonathan Ford as of late. Back in May 2024, I had a lengthy conversation with Alison Brown, about what I could expect from her. However, as soon as I had signed contracts, I was told I would be working with Shenice, who would be dealing with my day to day bookkeeping. I had not signed off on this handover before the fact, and noticed early on that there were some small mistakes happening, that I had to step in and rectify. Although I found both Alison and Shenice very personable, myself and Alison did not communicate again properly until well over a year later, despite me calling the office several times to get through to her, and never hearing back. Meanwhile Shenice had some issues logging into the FreeAgent software. I was messaged repeatedly about this, and had tried in my own way to fix this issue for her, albeit it being well out of my responsibility to do so, and when I finally fixed the issue by a quick Google search, I then realised that no one had been looking at my books for 5 months. 5 months of no bookkeeping, and in which time I went over the VAT threshold. We were then 3 months late in submitting my VAT change to HMRC, which exposes me to future investigation. It is deeply frustrating to know that I have paid close to £600 since May to have zero work done for me. My FreeAgent software also let me know that Alison never logged into the backend of my accounting software until September 2025. 16 months after I contracted her. That makes me worried about how she could have worked on my last year’s accounts with any degree of depth without actually accessing my accounts. I did not agree to have a junior bookkeeper file my taxes, and feel very led astray by how everything has been dealt with. It is hard for me to be so candid when I find both people to be great personally to work with, but professionally, and in terms of my business, this has not even come close to the standard I would expect. There is a reason I have outsourced all my accounting needs, and nearly all of them have not been met. Both Alison and Shenice have mentioned my lack of communication as to why they abandoned my books for 5 months. This is not strictly the case. I would reply to 50-75% of Shenice’s messages, but when the request became the same every time, and I had no further advice to give them (as to how my accountants could access the accounting software) I became disillusioned, and refrained from responding with real frustration at a situation that seemed baffling to me. – How would you describe our performance overall?

• 4/10 – How satisfied are you with our service?
• 3/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Much improved service since last year. I felt we are valued clients and that our tax affairs were straight forward and dealt with efficiently and promptly. Thank you – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Good generally. Shenice coming on has sped up and increased clarity of comms. Beforehand I felt the company was slow to respond to queries or requests but Im happy with this now. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Perfect! Always receive above and beyond services x – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Quick and efficient. Greatly appreciated as they helped me out at short notice. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Great, efficient – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Over the years I h ave been very impressed with Ford's service and attention to our accounts. This last year has slipped a bit. But we got there in the end and I am happy that my tax returns have been completed correctly and on time. – How would you describe our performance overall?

• 6/10 – How satisfied are you with our service?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?

We've have asked a number of questions, but few have been answered. This has not always been the case, so we are wondering what has happened This lack of information makes us lose trust, so river of we should go elsewhere – How would you describe our performance overall?

• 3/10 – How satisfied are you with our service?
• 2/10 – How likely is it that you would recommend us to a friend or colleague?

Accurate and efficient always – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

First class service. Fast and efficient. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I am waiting for Shenice to complete my documentation for weeks now. I have no idea what’s going on. – How would you describe our performance overall?

• 2/10 – How satisfied are you with our service?
• 0/10 – How likely is it that you would recommend us to a friend or colleague?

You provided a first class service. Quick and efficient. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent - Dedicated experienced in the creative sector. Informed, trustworthy and friendly. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Consistently excellent. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

A company which has a personal feel to supporting you, particularly on understanding options around accountancy which can positively affect your business. Wouldn't hesitate to recommend. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Very professional and good business advise! – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Friendly and efficient. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I’m really happy with the service I receive from Alison, she really explains thing well – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Great – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Great so far – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Professional and competant, easy to communicate with. – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Excellent throughout – How would you describe our performance overall?

• 9/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Very good indeed – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

very good. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

Grateful for patient support and clear advice during a particularly testing time. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Professional Efficient yet Friendly – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Everything dealt with quickly – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

I've been really happy with the service I've received over the past couple of years. Always helpful, everything clearly explained, and really friendly. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Proffesional service with a personal approach. Support always answers the queries we have. Highly recommended. – How would you describe our performance overall?

• 8/10 – How satisfied are you with our service?
• 9/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Always a first class service......I have no complaints. Thank you Alison. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Keeping dpimg what you do well – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?

Consistant Excellence. – How would you describe our performance overall?

• 10/10 – How satisfied are you with our service?
• 10/10 – How likely is it that you would recommend us to a friend or colleague?